Shipping policy

All orders are processed within 2-5 business days, excluding weekends and holidays, and you will receive a notification once your order has shipped, along with tracking information so you can follow your package's journey. Once your order has shipped, delivery times vary depending on your location, with most domestic orders arriving within 7-14 business days; please note that during peak seasons, holidays, or high-demand periods, processing and delivery times may be slightly longer than usual. Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your items. Aidan's Bags is not responsible for delays caused by the shipping carrier, customs processing, incorrect address information provided by the customer, or unforeseen circumstances such as severe weather. If you provide an incorrect or incomplete shipping address, we are not responsible for items that are delayed, lost, or delivered to the wrong location as a result, and any reshipment costs will be the customer's responsibility. International customers should be aware that their order may be subject to import duties and taxes, which are levied once the package reaches their destination country; these charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not liable for any customs delays caused by your local customs office. Once a package has been marked as delivered by the carrier, Aidan's Bags is not responsible for stolen or missing packages, but we encourage you to contact the carrier directly to file a claim, and we are happy to assist where we can. If your order arrives damaged, please contact us within 12 hours of delivery with photos of the damaged item and packaging so we can resolve the issue promptly.